Refund policy

All sales are final.  We do not accept returns, exchanges, or cancellations. If you have any questions or concerns regarding these policies please contact us at support@uniquelymorbid.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

On the rare occasion that you receive an item that was damaged in transit, you may be eligible for a refund or exchange. To be eligible for a refund or exchange, you must complete the following steps without exception. Failure to complete any of the steps listed below will result in the forfeiture of your eligibility for a refund or exchange. We reserve the right to deny any and all requests for a refund or exchange.

  1. You must email us within 24 hours of receiving the item(s) at support@UniquelyMorbid.com to alert us of the damage.

    • The email must contain pictures of the damaged item, internal packaging, and outside packing.

    • We may ask for more images to determine how the item was damaged. If it is determined that the item was damaged due to the fault of the customer, Uniquely Morbid® will deny the refund/exchange request.

  2. The item and all packing materials must be retained for insurance purposes.

    • If you throw out the packing we may not be able to complete the insurance claim. By obstructing our ability to file an insurance claim, you agree to forfeit your eligibility to receive a refund/exchange.

  3. Uniquely Morbid® will file an insurance claim with the appropriate shipping service.

    • You will be asked to comply with the demands of the shipping service ( IE: they may ask you to fill out a questionnaire, for pictures of the item and packaging, to bring the item and packaging to their office for inspection).

    • If you chose to file an insurance claim with the shipping service instead of allowing us to, we will deny your claim for a refund or exchange.

  4. Based on the outcome of the insurance claim and other factors unique to each case, we will make the ultimate decision to either accept or deny your request for a refund or exchange. We will notify you through the email you originally contacted us, of the approval or rejection of your refund/exchange request.

 


Refunds
If you are eligible for a refund we will contact you via email. You may be asked to return the item(s) in their original or damaged condition first- we will provide you with instructions and notify you once we have received and inspected your return and will let you know if the refund was approved or denied.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.